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Client Support Manager

Refer a friend £30,000 - £35,000 per annum - Ref 882158

The Company:

We are recruiting for a leading Website Management platform for global enterprises. Its powerful yet easy-to-use online dashboard transforms how marketing and technical teams work together to optimise the quality and compliance of their web properties and drive business growth.

A UK-based company, they have recently acquired a US-based consulting division which brings exciting opportunities within a new, blended business model.

They offer a great working environment, training and development in selling skills and product knowledge, an excellent salary and benefits package and the opportunity to develop a career within a dynamic, supportive and growing team.

The Role:

This role forms part of the team delivering excellent service to clients, ensuring a high quality and punctual product release.

It will also line manage Support Specialists, ensuring they are motivated and high-performing. This is a role that requires logical thinking and an organised, people-focused approach.

You can expect to be involved in:

  • Developing and sharing web standards and website management expertise
  • Scoping new business with the Business Development team
  • Facilitating API discussions with clients
  • Attending pre-sprint planning meetings
  • Contributing to client on-boarding and client management strategies
  • Liaising with BD team on client engagement strategy

The Person:

This role requires a strong team manager with prior experience in working within an account management/client services environment, for an marketing technology or SaaS solutions provider. You must be an excellent communicator with the ability to deal with clients via telephone and in person. Technical proficiency in website standards/compliance would be hugely advantageous.

Position: Client Support Manager
Salary: £30-35K + Benefits
Location: London
Contract: Permanent
Contact: Zumar Dean
Reference: 882158

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Recruiter Contact
Zumar Dean
[email protected]

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