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User Experience Manager

Refer a friend £40,000 - £50,000 per annum - Ref 882129

The Company:

We are working with an international travel business who has consistently delivered exciting and innovative customer propositions. They are renowned for hiring the best talent in e-commerce, to ensure they maintain their online presence and continue to provide the best digital experience possible.

The Role:

This role is designed to support the change function of the UX and Digital Delivery team.  The holder will be responsible for the application of a sound UX methodology, supported by the company’s UX and Usability principles, to address the needs of digital visitors and deliver a 1st class user journey.

Key responsibilities:

  • To architect the user experience and set the tone, sentiment and attitude of the content whilst considering the user’s eco-system (device, location, education) and ensure that it is scalable, flexible and coherent.
  • To offer consultation on ideas, initiatives and changes where the overarching experience wouldn’t be compromised but where UX expertise and know-how would add value on the appropriateness and usability / navigability of any content.
  • To maintain UX rigour and discipline through the delivery processes; ultimately ensuring that what users see is compliant, meets UX principles, extols the brand values and is developed with an understanding of what future initiatives might deliver.
  • To regularly interpret and address any customer struggle or experience issues using the UX MI, both qualitative and qualitative.
  • To be creative, generate ideas and help feed the UX agenda/ roadmap.

The Person:

We are looking for a UX expert with experience in managing large transactional websites. Experience of working across multiple platforms (web, mobile, tablet etc.) would be hugely advantageous. You must have a customer-centric approach and understand the importance of a simple and error-free customer journey. It is likely that you will have a solid grounding in design, having progressed in to a more commercial environment.

Position: User Experience Manager
Salary: £40-50k + 10% bonus and Excellent Benefits
Location: London
Contract: Permanent
Contact: Zumar Dean
Reference: 882129
Referral Reward: £350

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Recruiter Contact
Zumar Dean
[email protected]

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